![]() ![]() ![]() Since LGBT+ individuals face covert discrimination in the workplace, this might cause minority stress. This paper aims to investigate LGBT+ workers as internal customers and how their performance in the workplace is affected by minority stress. LGBT+ workers are invisible in Turkish work life. Considering the results, the researchers recommend improving the degree of its practice of managing electronic customer relations by reconsidering its websites in terms of focusing on the website design and its ease of use by patients and the possibility of searching the website. ![]() The results demonstrated that electronic customer relationship management had a positive impact on service quality. The statistical program AMOSv24 was used to test the study hypotheses. Data were primarily gathered through self-reported questionnaires created by Google Forms distributed to a purposive sample of inpatients via email. It focused on private hospitals in Jordan. The dimensions of customer relationship management (CRM) represented by website design, website search, privacy, security, and service delivery on time, while the dimensions of quality of service include reliability, responsiveness, assurance, and empathy. The study's goal is to see how electronic customer relationship management affects the quality of service at private hospitals in Jordan. ![]()
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